What is the experience of the analyst who works with men and women who have fled war or survivors who have seen or experienced the unbearable?

The civil war that quickly evolved from the uprising in Syria, born in the wake of the Arab Spring, contributed to the development and integration of the Islamic State. The cruelty of an increasingly complex war has incited people to flee. What is the experience of the analyst who works with these men and women who have fled war or survivors who have seen or experienced the unbearable? How does one work in times of war? And is it possible to remain neutral?